The first thing you do when a problem occurs is look for help.  This section offers you quick tips to sort things out.  Remember that you can always give us a call if you don't get your answer here.

0845 337 2949

Don't panic!

Take a deep breath and ask yourself a couple of questions:

1. Do you think that you have lost loads of data?

2. Has there been a security breach in which data might have been compromised?

If the answer is no to these questions, then you simply have to consider how much and how important the time lost to your problem is.

Backed up your data recently?

Save what you are working on?

Checked that it isn't anything silly (like not switched on)?

Written down or can clearly describe  the nature and circumstances of your problem?

Googled the problem (don't spend more than 5 minutes on this)?