Help is divided into three sections:

1. Help on using this web site
2. Lost your password/username
3. Help on accessibility
4. Help links

This web site is split into different sections as you can see. 

Under each main section are a series of sub sections and then there are more specialist links underneath these. 

The first page in each section, always titled as the far left sub section page introduces the section and its content.  This page is free for public access.  All the other subsection pages within a section require you to log in (except the home page subsections which are all free).

Each page splits into small boxes which follow a similar format, with the left hand box giving an overview and the right hand box suggesting how you can get help and all the other boxes linking you to more detail or giving you explanations.  The idea is that once you get the hang of it, it is easy to navigate around.   The best thing to do is browse your way through the site to get a feel for what is on it. 

However, if you are in a hurry, type in the word or words that you think are relevant in the search box. 

If that doesn't give you the answer, then call 0845 337 2949 and someone will point you to the right place.  Leave a message if no one answers!

Along with the search button are the registration and signing out/in buttons as well as this Help and a site map which lists all the web pages on the site and gives some idea of how they are related.

When you sign in you use your email address and unique password.  You are then logged in for a specific period of time, but after a period of inactivity, you will be logged out automatically (for security purposes).  If you forget you password or email address that you used for this site, just send an email to lostlogin@virtualriders.co.uk and we will reissue you the information, provided we can validate who you are.  So when you send us the email, include as many details as you can remember from your original registration (such as your username, real name and who recommended you).

Accessibility is explained in the resources section of this website and here refers to your ability to access the site.  The site is not completely W3C compliant, although we strive to make it that way.  There are a variety of ways to enhance your web experience using wither the features built into Microsoft products or by the use of third party products.  The BBC guide to accessibility (click the link below and choose your system) is very good at explaining these and AbilityNet have a lot of resources.

Finally, there is help everywhere on the net.  In fact this web site is another example.  Different people respond to different styles of communication when they are trying to find things out and so what follows are links to other pieces of help which you may find of use or of interest.

The HSE have some good tips

Making your web browser more accessible from the RNIB

Tips for Screenreader users from the RNIB

The BBC webwise how to use the internet course